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Customer Feedback

“I requested an independent investigation into potential damp in my property following claims by an Eco firm trying to sell me a product for £3K. Alpine Surveys are independent and their surveyor did a first class job. Initial communication with Sarah at Alpine by e-mail and phone was first class and Mark the surveyor talked me through the findings. The report provided within 48 hours was comprehensive and allayed my fears. £350 well spent and saved me a fortune. I would highly recommend Alpine.”

Checkatrade Customer in Aylesbury - Click to view Checkatrade page

“Although I did not meet or speak directly to the surveyor as he surveyed our potential new home, both Sarah who was my main contact and Mark, the surveyor were efficient and detailed. The report was thorough and delivered a few days after the site visit. Any questions I had were also answered promptly. Worth the investment.”

Checkatrade Customer in Guildford - Click to view Checkatrade page

“I was very impressed with the Mark Dobson who did the survey, he answered all my questions in detail and was clearly an expert in his field, I would not hesitate to use Alpine again compared to other companies who do a "free survey" and also carry out the works needed!!!- the information given on the free survey was incorrect in my opinion against what Alpine recommended”

Checkatrade Customer in Horley - Click to view Checkatrade page

“The surveyor arrived at the time specified and took the trouble to ensure that the house remained as clean and tidy as it had been when he arrived. He took time to explain (in layman' s terms so the information was clear) what he was doing, what had caused the problem and gave good advice on how to solve it and how to find a suitable builder.”

Checkatrade Customer in Buckingham - Click to view Checkatrade page

“We currently have a damp issue in our property (both on an internal wall, and external wall). Alpine Survey' s carried out tests and produced a comprehensive report identifying the suspected cause of the damp and suggestions on next steps. I would highly recommend their services, ahead of calling out plumbers, trace and access, cctv surveys etc.The expert who visited the property was experienced, thorough and professional, and the customer service was excellent.”

Checkatrade Customer in London - Click to view Checkatrade page

“Very professional service, and a very thorough survey. Completely independent and only do surveys, so you can be sure they won't try to push you into getting unnecessary work carried out as they'd have nothing to profit from doing so.”

Checkatrade Customer in St. Albans - Click to view Checkatrade page

“The surveyor was not phased by the chaos of moving with boxes and furniture in disarray. He was punctual, polite and acted in a professional manner. When he published his report I spotted a small mistake due to a misunderstanding (not the fault of the surveyor), so called Alpine. The surveyor called me the next day and the rectified report was emailed to me the next day. Very happy.”

Checkatrade Customer in Banstead - Click to view Checkatrade page

“The company was professional from start to finish. From the initial call I made, to final contact to pay the bill. The staff member who came to my house talked me through everything step by step, showing me what he had discovered as he went along, showing me readings on the testing equipment ( even drawing on his I pad to help explain), and giving me verbal advice ahead of that official report. He also wore plastic over his shoes indoors. I felt informed, and I trusted what he said. Even though it was bad news for me, I was glad to know her extend of the problem. I would recommend the company”

Checkatrade Customer in London - Click to view Checkatrade page

“Mark arrived early, was polite, professional and thankfully for us (finally after spending huge amounts of money getting nowhere on the issue) highly effective. We now know what the issue is (inside the house not outside). If we need to do this again these guys are the go to outfit. Thanks again.”

Checkatrade Customer in Hook - Click to view Checkatrade page

“Very thorough survey done and thermal imaging also done and shown to us. Advised on what action to take. Mark(surveyor) was pleasant and professional and I had complete confidence in him”

Checkatrade Customer in Bournemouth - Click to view Checkatrade page

“I called in Alpine Surveys to find out why a bedroom wall was getting damp. After the survey we were told the leak was coming from a water tank in the attic. Although common sense would have pointed to the water tank as the logical place for the leak three different plumbers had failed to find anything wrong with it over a period of some months. The survey was quite expensive but proved beyond doubt we needed to replace that tank. We also had a full report from Alpine confirming the rest of the house is dry which is helpful as we are in the process of selling the property.”

Checkatrade Customer in Poole - Click to view Checkatrade page

“The surveyor was extremely helpful and explained verbally the issues and possible solutions on the day. We received the written report with photographs in two working days. The company kept us fully informed of the process and progress and was highly efficient in handling our enquiry and delivering the service.”

Checkatrade Customer in Chichester - Click to view Checkatrade page

“Very dependable.”

Checkatrade Customer in Esher - Click to view Checkatrade page

“Thorough investigation into problem using technical equipment which sourced the problem. It unfortunately confirmed that water was coming through from our next door neighbours bathroom which had been re-plumbed and all pipework boxed in, before they bought the property. The consultant arrived early, and stayed well over the hour that was allocated until he had found the problem. Very pleased with entire procedure and would recommend them to others.”

Checkatrade Customer in Borehamwood - Click to view Checkatrade page

“Alpine Surveys have saved us a considerable amount of time and trouble. We had found two damp patches on our ground floor, in each case, we had made incorrect assumptions about the causes. Alpine gave us a clear diagnosis with an indication of what remedies should be applied. The engineer was prompt, helpful and courteous and the office support terrific. Have no hesitation in giving a recommendation.”

Checkatrade Customer in London - Click to view Checkatrade page

“We needed to understand the extent and likely cause of damp following a the house survey which highlighted a risk of damp. The survey was arranged and completed with a professional approach and the report provided the same day. The written and verbal feedback was clear and concise. Recommended.”

Checkatrade Customer in Wimborne - Click to view Checkatrade page

“Highly recommend. Very happy.”

Checkatrade Customer in Sutton Coldfield - Click to view Checkatrade page

“They run a very efficient service. They are a very good company.”

Checkatrade Customer in Hull - Click to view Checkatrade page

“ I phoned a number of companies to investigate possible damp in a flat I was looking to purchase. I found Alpine to be competitively priced, however, main main reason for choosing them was the professional service over the phone and their sample report I read. The fact that they used infrared imaging and analysed samples also impressed me. They came out very quickly and the report was sent to me the next day. The report was excellent and clearly explained both the problem and the solution. I also had the pleasure to talk to the surveyor on the phone so I could discuss the extent of the problem. He was very friendly and talked me through the situation. It's also great to know that they are completely independent and not trying to get building works out of their surveys! Many thanks!”

Richard Salmon - North London

“ Just had to write to say what a fantastic service. We live in a Grade II listed building which we have only owned for 9 months we have had Anglian Water and the 2 lots of plumbers out who have had all said after turning things off and on it was a leak under the house, we have been worried sick as low and behold our insurance company said we would not be covered if that was the case. We where told it was a case of digging up the floors (all of which are either tiled or wooden) capping off to see if it was that area then moving on to another section until we found the area, did a web search and came up with your company and I admit I was reluctant to spend the survey fee, but its saved us thousands your engineer discovered we had a pipe going out of our house (we still don't know where) and that's where the leak was, we bought a £5 valve and cut and fitted and low and behold our meter stopped turning around. Fantastic service I would and will recommend to anyone and everyone. Thanks so much ”

Sarah Haughian - Bletchley Park B & B

“ You had a particularly difficult time sourcing our leak, and I would however like to thank you for your persistence and professionalism in doing so. I would especially like to thank your office who were so courteous and efficient at helping with the first false suggested leak site provided by a different company. I would also like to extend great thanks to Mark Copley for his thoroughness and commitment to helping us. I do not wish a leak on anyone but would certainly recommend your company with regards. ”

Dr Britton - Hampshire

“ We had a leak on our central heating system which had been a problem for many months. Our plumber could not find the problem despite numerous holes, and we therefore located your company on Google. Your office was extremely helpful from the start, and your Engineer was very thorough and professional. He used various techniques to find the leak, and it was pinpointed with his thermal camera and leak sound. The position was within two inches of his cross. A very good service that we will not hesitate to recommend. ”

Mr Keegan - Chasetown

“ Your Engineer was very competent, professional and personable, and I was very pleased with his service. ”

Mrs Smith - Middlesex

“ THANK YOU FOR YOUR VERY EFFICIENT SERVICE, Excellent service on time very polite and helpful would recommend. Detailed report received on damp problem within 24 hrs very pleased with honest outcome on problem. ”

Mrs Holmes – Devizes

“ I needed to find the source of a damp problem within a block of flats which I manage; I found Alpine Surveys on the Wednesday and by the following Tuesday the surveys had been carried out and a full report sent to me for forwarding to our insurers. Very impressed by the simplicity and efficiency of the process from start to finish; a delight to deal with, I will definitely be using them again for any future requirements. ”

Kim Norris

“ I just thought I would write to you to express my unreserved gratitude and appreciation for the work that your company in general, and Dave, your engineer, in particular, have done at my flat. You have done a great job to diagnose my water leak in an organized, efficient, timely and, most importantly, client-friendly fashion. This alone stands in stark contrast to some of your competitors. Most importantly, I was so very impressed with the quality of the work that your engineer, Dave, actually did on site. Not only was he extremely helpful and friendly, but he also is very very good at what he does. He's truly an exceedingly rare example of a vanishing breed: a consummate professional. It was a genuine pleasure to have Dave help us with our particularly painful water leak problem. He managed to quickly and efficiently figure out the source of our problem, which one of your competitors, as well as three different plumbers couldn't locate. I only wish that I found your company first, since I would have spent about 1/4th of the money I ended up spending. In summary, I cannot recommend and thank your company and Dave, in particular, enough. You do the work you're paid for the way it should be done, i.e. with utmost professionalism. Thank you, ”

Dimitry

“Surveyor turned up when they said they would. They explained the process and their initial thoughts on the issues. It was very obvious that they were knowledgeable in the field. Report was sent within 24 hours and was very comprehensive. Would recommend the company to others and will be considering them in the future if other surveys are required.”

Checkatrade Customer in Farnham - Click to view Checkatrade page

“Mr Dobson was professional and courteous. He undertook a thorough survey and the report was provided very promptly.”

Checkatrade Customer in Godalming - Click to view Checkatrade page

“The investigation was carried out professionally and courteously, with all aspects of the issues and the treatment options explained clearly and patiently. I would not hesitate to recommend this company, as they provide impartial professionalism and a comprehensive plan of action to tackle damp problems.”

Checkatrade Customer in Uckfield - Click to view Checkatrade page

“Honest report on state of damp in the house and gave recommendations as to what should be done first and the cheapest way of doing it.”

Checkatrade Customer in Winchester - Click to view Checkatrade page

“I Phoned through to Alpine Surveys on a Tuesday, they managed to get someone out on the following day (I guess I was lucky in this regard) and by the Wednesday evening the highly detailed report had been e-mailed through. I would thoroughly recommend Alpine Surveys on promptness and quality and would use them again.”

Checkatrade Customer in Portsmouth - Click to view Checkatrade page

“Very helpful, polite and efficient. Was kept informed of surveyors time of arrival. Would recommend as pleased with service.”

Checkatrade Customer in Watford - Click to view Checkatrade page

“Survey and investigation done as requested. Communication with company was excellent and report was produced quickly and thoroughly. Report was thorough and informative and the recommendations were easy to understand.”

Checkatrade Customer in Woking - Click to view Checkatrade page

“I used Alpine H2O to provide a specialist damp report on a property I was going to buy. Sarah was very helpful when booking this survey and Mark the surveyor went through in detail with me any queries I had regarding the findings of the survey. I am very thankful that I had this survey done as I would have possibly proceeded on a property without being aware of its defects. In addition Alpine H2O do not carry out remedial works and therefore do not benefit from anything found in the survey so the survey is entirely independent. I would certainly use Alpine H2O again.”

Checkatrade Customer in New Malden - Click to view Checkatrade page

“Very professional service. I received my report the day after the survey. The report was extremely clear about areas of concern and actions required by the seller which has greatly aided my decision to buy the property. I also spoke to the surveyor Mark, who was very pleasant and helpful in giving more context to the findings. I plan to use Alpine Water mgt once more to go back and check that remedial works have been carried out as recommended prior to buying. I would certainly recommend this company to anyone.”

Checkatrade Customer in London - Click to view Checkatrade page

“I highly recommend Alpine Surveys. Mark was extremely knowledgeable and carried out a comprehensive survey/report on an old property I was in the process of purchasing. He gave sound advice and prevented me from wasting thousands of pounds on injection tanking, as recommended by another 'damp specialist'. In my opinion having independent advice is certainly the way to go if you want peace of mind that you won't be ripped off by companies offering 'free' damp surveys.”

Checkatrade Customer in Chalfont St. Giles - Click to view Checkatrade page

“Does what it says in the tin. Excellent.”

Checkatrade Customer in Brighton - Click to view Checkatrade page

“Arrived on time. Very professional. Courteous. Thorough.”

Checkatrade Customer in London - Click to view Checkatrade page

“Excellent, friendly work; explaining what was being done and recommending solutions before report. Very pleased.”

Checkatrade Customer in Hampton - Click to view Checkatrade page

“Mark was extremely thorough with his investigation and identified the sources of my problems which another company wasn’t able to. His report was very informative and I would have no hesitation in recommending him.”

Checkatrade Customer in Haywards Heath - Click to view Checkatrade page

“Mark really open our eyes to the mechanics and behaviour of single skin older building. It's all about breathability with lime render/plaster not about waterproofing with cement mortar. Conducted a very thorough survey and produced an excellent report afterwards to help us fix our damp problem the correct way, just wish we'd had it done before we spent money getting the house rendered with waterproof cement render!”

Checkatrade Customer in Epsom - Click to view Checkatrade page

“Alpine Surveys Ltd is unquestionably one of the most professional, competitively priced independent companies we have ever employed! They are professional, very competitively priced and importantly responsive. I can not recommend this company enough! Having called them 3 days earlier their consultant visited us on a bank holiday which was very impressive. Mark took the time to discuss the damp issues with us and reviewed relevant documentation before undertaking his survey. The survey then arrived with us a day later. AAA+”

Checkatrade Customer in London - Click to view Checkatrade page

“Very pleased with the work that was carried out. Spent almost 3 hours on the survey and identified areas of damp penetration that we were not aware of in addition to the areas where there were signs of damp. The surveyor did not seem to mind me following him around and asking questions. I chose Alpine because I liked the information shown on their website, in particular their methods of working, including the use of thermal imaging equipment, although they are more pricey that other surveyors.”

Checkatrade Customer in Barnet - Click to view Checkatrade page

“Brilliant. Highly rated. 100% highly recommend. 5* service.”

Checkatrade Customer in Bournemouth - Click to view Checkatrade page

“They always go that extra mile for us.”

Checkatrade Customer in Southampton - Click to view Checkatrade page

“Exceptional value. They met all their obligations. A great service all round really.”

Checkatrade Customer in Dorchester - Click to view Checkatrade page

“ Dear Sarah After your company's visit to my home on the 04/04/2012 to locate a leak under my floor I feel I have to write & thank you for your service & help your employee Mr Dave Bontoft was most efficient & polite. I would not hesitate to recommend your company. ”

Mrs Edwards – Essex

“ I write to confirm that I was very happy with the service provided which was carried out very professionally and thoroughly. The technician was very persevering as the leak was far from obvious and the house is situated in large grounds so there was plenty of space to search. I was actually surprised when he found the leak using the specialist leak detection equipment, and pinpointed the area within 3 ft. It was not visible. I would recommend this service, ”

Paul Marsh – Surrey

“ Thank you for helping us find our small leak on our central heating system. >From the initial call to your office, you were extremely friendly and knowledgeable. Your Engineer was professional from start to finish on site, and after 5 hours found the location of the problem. The leak has been repaired as recommended in his report, and the pressure has not dropped since. I will certainly recommend you to friends and family in the future. Thank you ”

Mrs Pollington - Near Exeter

“ I would like to thank everyone at Water Leak Specialists for the excellent service I received when a leak appeared in a waterpipe under the concrete floor of my kitchen. It was Bank Holiday, but someone came quickly to find the source of the leak, the gentleman being friendly, courteous and informative. The works were then carried out efficiently, and our kitchen left clean and tidy. The service I received from staff in the office and all engineers was prompt, helpful and excellent, and I would have no hesitation in recommending them. ”

Mrs J Rowlands - Lutton Lincolnshire

“ Many thanks for the report and receipt. May I restate what I said in our recent telephone conversation, my wife and I were very pleased with the service provided by Water Leak Specialists and particularly with your engineer's expertise and tenacity in diagnosing our problem. ”

Robert Sanderson

“ Thank you for organising another job for ourselves and Greeneking. We have found the service that yourself and Alpine Surveys as a company both courteous and professional, from initial contact to completion of works. We would have no hesitation in recommending yourselves to any prospective client. ”

Mark Whelan - Brookmeade working on behalf of Greeneking

“ No one likes to pay to get water leaks fixed but if you leave them you just get massive waters bills and run the risk of being fined by the water company. After struggling with contractors who do not have the correct equipment and water company engineers misdiagnosing the problems, I decided it was time to find a professional water leak specialist. Alpine Surveys have been quick to respond and repair leaks and their very well presented survey reports have been crucial when claiming costs back for drainage allowances. We have also used their services to install water meters when water companies have said they cannot be fitted. Alpine Surveys has undoubtedly saved us countless thousands of pounds over the past few years. ”

Dignity Funerals

“ Thanks for the prompt responses and could you please pass on my thanks to Mark for his professional and courteous dealings with us.”

John Codsall - South Staffs

“ Very many thanks for this very reassuring Report and our gratitude to Mark for the thoroughly professional manner in which he carried out the survey. With best wishes, Tim”

Tim Austin OBE - Hampshire