Customer Feedback

“Very professional service, and a very thorough survey. Completely independent and only do surveys, so you can be sure they won't try to push you into getting unnecessary work carried out as they'd have nothing to profit from doing so.”
“I used Alpine H2O to provide a specialist damp report on a property I was going to buy. Sarah was very helpful when booking this survey and Mark the surveyor went through in detail with me any queries I had regarding the findings of the survey. I am very thankful that I had this survey done as I would have possibly proceeded on a property without being aware of its defects. In addition Alpine H2O do not carry out remedial works and therefore do not benefit from anything found in the survey so the survey is entirely independent. I would certainly use Alpine H2O again.”
“The surveyor was not phased by the chaos of moving with boxes and furniture in disarray. He was punctual, polite and acted in a professional manner. When he published his report I spotted a small mistake due to a misunderstanding (not the fault of the surveyor), so called Alpine. The surveyor called me the next day and the rectified report was emailed to me the next day. Very happy.”
“Very professional service. I received my report the day after the survey. The report was extremely clear about areas of concern and actions required by the seller which has greatly aided my decision to buy the property. I also spoke to the surveyor Mark, who was very pleasant and helpful in giving more context to the findings. I plan to use Alpine Water mgt once more to go back and check that remedial works have been carried out as recommended prior to buying. I would certainly recommend this company to anyone.”
“The company was professional from start to finish. From the initial call I made, to final contact to pay the bill. The staff member who came to my house talked me through everything step by step, showing me what he had discovered as he went along, showing me readings on the testing equipment ( even drawing on his I pad to help explain), and giving me verbal advice ahead of that official report. He also wore plastic over his shoes indoors. I felt informed, and I trusted what he said. Even though it was bad news for me, I was glad to know her extend of the problem. I would recommend the company”
“Mark arrived early, was polite, professional and thankfully for us (finally after spending huge amounts of money getting nowhere on the issue) highly effective. We now know what the issue is (inside the house not outside). If we need to do this again these guys are the go to outfit. Thanks again.”
“I highly recommend Alpine Surveys. Mark was extremely knowledgeable and carried out a comprehensive survey/report on an old property I was in the process of purchasing. He gave sound advice and prevented me from wasting thousands of pounds on injection tanking, as recommended by another 'damp specialist'. In my opinion having independent advice is certainly the way to go if you want peace of mind that you won't be ripped off by companies offering 'free' damp surveys.”
“Very thorough survey done and thermal imaging also done and shown to us. Advised on what action to take. Mark(surveyor) was pleasant and professional and I had complete confidence in him”
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